Satnam Electronics – Shipping Policy
1. Delivery & Coverage
We offer nationwide shipping across India (or specify exact available locations), subject to Pin Code service eligibility.
2. Processing & Handling Time
- Orders received by [cutoff time, e.g. 3 PM IST] on a business day are typically processed and dispatched on the same day.
- Orders placed after cutoff, or on weekends/holidays, are shipped on the next working day.
3. Delivery Time Frames
- Standard Shipping (Pan‑India): Estimated within 3–7 business days, depending on destination.
- Express or Same‑Day Delivery (Delhi NCR): Available for select products, delivered within 24 hours conditions apply.
4. Shipping Costs
- Delhi NCR: Free delivery to ground‑floor addresses within urban limits.
- Other regions: Standard shipping charges apply (for example ₹ X or a sliding scale based on order value/distance).
5. Tracking & Notifications
- Once dispatched, a shipment confirmation message or email (or SMS) with tracking details will be provided.
- Customers may track the order status via the tracking link or customer support.
6. Carriers Used
- Shipments are typically handled by reputed courier partners such as Delhivery, Blue Dart, FedEx, DTDC, or equivalent, depending on reliability and service coverage.
7. Cancellation, Returns & Claims
- Orders cannot be canceled once they have been dispatched.
- For missing, damaged, or incorrect deliveries, submit a complaint within ▼ days of receipt for assistance. (Scope subject to company policies.)
8. Import Duties, Taxes & Restrictions
- All applicable taxes, customs duties, and clearance charges (if any) are the customer’s responsibility.
- Certain products may have shipping restrictions due to battery inclusion or hazardous components; these will be communicated at checkout.
9. Customer Support
- For any assistance related to tracking, delivery issues, or policy clarifications, please contact our support team at +91 9818-087-000 or support@satnamelectronics.in between Mon To Sun: 10:00 AM To 6:00 PM